Built By Humans

44: RingDNA CEO Howard Brown - creating a culture that celebrates mistakes

February 22, 2021

Howard Brown (CEO at RingDNA) joined Scott Britton and I on the Business Is Human podcast. Here are some key takeaways from the conversation:

  • Allowing people to autonomously enable themselves with software is a huge opportunity.
  • Hire people that can be coached, enjoy coaching, and have a thirst for learning
  • Create a culture where making mistakes is celebrated.
  • Coaching your people should not be an afterthought, it should be the first thought.
  • AI is not about replacing people, it is about augmenting and enhancing them.
  • It’s all about taking data, normalizing it, and using it to draw insights that allow you to improve customer or employee experiences.

 

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